WalletFrequently asked questions
Is this a recovery scam?
No. We never ask for your seed phrase or wallet access, never promise to get your money back, and never contact you first. We give you a report of public blockchain records that you file yourself. Anyone promising recovery for a fee is a red flag.
Can you get my money back?
No. WalletTies is not a recovery service. Nobody can promise to get crypto back. The FBI and FTC warn that "recovery" services asking for upfront fees are often scams themselves. We give you organized evidence. You file it yourself.
Will you ask for my seed phrase or wallet login?
Never. We only need your public wallet address. Your seed phrase or private key gives total control of your wallet. Never share it with anyone.
Do you contact the police or the scammer for me?
No. You file the report yourself. Your report includes instructions for doing that.
Is the report proof of who did it?
It shows what happened on the blockchain, meaning which wallets sent money to which. It doesn't prove anyone's real-world identity or guilt. Investigators decide that.
What if the full report can't be made?
If we can't produce the report you paid for (for example, the chain isn't supported), we refund you in full.
What if my paid report doesn't find anything new?
If your paid report doesn't find anything beyond what the free check showed, email us within 14 days and we'll refund you in full.
What if the money went through a mixer or a bridge?
The trace follows the money as far as public records allow. If funds hit a mixer or cross to another blockchain, we note where the trail stops and why, so investigators know where to pick it up.
What happens to my information?
We use it only for your case and delete it 90 days after delivery, or sooner if you ask. See our Privacy policy.
How it works
- Tell us what happened. A 5-minute form: your public wallet address, the coin, rough dates and the amount.
- Get your free check in about an hour. We confirm whether we found your loss transactions, the coin and the wallets that appear to be behind it, as counts. Addresses and the money trail come in the paid reports.
- Choose a paid report if you want one. $29 Quick Trace or $79 Full Report, delivered within 24 hours.
Ready when you are
Find out where your money went. It's free, it takes 5 minutes, and you only ever share your public address.
Join the waitlistLaunching soon. The waitlist form is on its way. Until then, email help@walletties.com.